Follett Ice Machine & Medical Refrigeration Service in NYC

Three reasons. (1) SmartGate sanitary closed dispense — no scoop touch points, infection-control compliant. (2) Pharmaceutical refrigeration catalog — vaccine, blood-bank, lab refrigerators with documented temperature uniformity and monitoring integration, from the same vendor that runs the patient-floor ice. Single-vendor coverage simplifies facility procurement. (3) Patient-friendly chewable nugget — Chewblet is easier for patients with mouth sores, dental issues, or post-surgical limitations than cube ice. Follett has been refining the healthcare-ice category for 70 years.

More than a typical refrigerator install. We level the unit, plumb the condensate drain, verify electrical, integrate the alarm output with the facility monitoring system, and then perform documented temperature mapping — placing calibrated sensors at multiple shelf positions, recording temperatures over 24 hours with the door undisturbed and then through a documented door-cycle protocol, verifying uniformity meets the spec. The mapping report is part of the regulatory documentation package the facility files with The Joint Commission. The whole commissioning takes 24-48 hours of elapsed time.

Standard Follett warranty varies by product line: 2 years parts and labor on ice machines and dispensers (with extended options), 5 years on the compressor, 5 years on the pharmaceutical-refrigeration cabinet. Healthcare and lab installs often include extended warranty packages with documented preventive maintenance. We register every Follett install and file warranty claims through the authorized contractor channel to keep coverage intact.

Usually the auger drive bearing wearing or a scale buildup on the auger producing chatter. Both are normal-wear items, both are inexpensive to service early, and both are catastrophic if ignored — a seized auger can damage the drive motor and the evaporator. We schedule the service at the first audible change. Hospital and hotel staff are good at noticing the sound shift because they hear the dispenser dozens of times per shift.

Yes. Follett medical-grade freezers (-20°F to -30°F range) for biorepository, lab, and pharmacy applications are part of our Follett service catalog. We handle alarm integration, temperature calibration, monitoring-system connection, and emergency dispatch for temperature events that put samples at risk. Service is scheduled to minimize disruption to research operations — typically off-hours by arrangement.